I would appreciate you turning off the 2FA on my account so that I can log in again. I am attaching an image of my ID as proof of my identity. While I was able to reset my password after I confirmed my identity, I believe the hacker has set up 2FA, preventing me from logging in to my own account and accessing the code to log in. My Facebook account was hacked on _date_. Refer to the template below, or feel free to copy this paragraph to use in your email to make it easier for you. Should you be left waiting for a response, you can repeatedly send the same email until you do receive a response. ![]() Unfortunately, Facebook indicates that they will not respond to every request, so this should not be your only effort to re-access your account. If you have a device, app, or browser you haven’t used in some time to log in to Facebook, try doing so, and you may get lucky.Īdd a description of the issue along with an optional screenshot to help explain your exact issue, and wait for Facebook to respond. If you find yourself in a scenario where you don’t have access to your code generator, this is a great way to log in to your account. If you’ve logged in on another device in the past, you should be able to sign in again to your Facebook on that device without having to use any kind of code generator. One of the best ways to get into a Facebook account is to use an authorized device, which means you don’t have to use two-factor authentication on that device again. Tip: learn how to create a Restricted List on Facebook for improved privacy. ![]() Note that this is an AI process, so no human is actually looking at the IDs that are submitted. Make sure all four corners of the ID are visible without any shadow. If this does happen, the recommendation is to continuously try until your government-approved ID type (driver’s license is best) is accepted. It’s important to note that many claim not accepting identification is a fairly typical Facebook response.Once you've submitted the required details, Facebook will get back to you to help you regain access to your account. You may have to provide Facebook with your identity card to prove that you're the account owner. On the verification code page, choose "Need Another Way to Confirm It's You?" and select Other Options > Get More Help. To do that, open Facebook on your device and sign in with your username and password. Related: How to Contact Facebook For Account Help If you can't use other methods because you don't have access to your phone number, you aren't logged in to your account on your other devices, and you never saved any login backup codes, your last option is to get in touch with Facebook and ask them to help you recover your account. You may have saved these codes with names like "recovery codes," "Facebook backup codes," and so on. If you have difficulties finding these codes on your device, use your file manager's search feature to find them. You'll enter this code just like you would a regular two-factor authentication code. If you downloaded those codes in the past, use one of them to log in to your account. ![]() These are one-time use codes, and you can either print or download them to your devices. Use a Backup Facebook Login Codeįacebook lets you download backup login codes that you can use to sign in to your account when you can't access a code generator or your phone. You're now logged in to your Facebook account on your current device. Here, select the notification about your new login and approve it. On the device where you're logged in to your account, launch Facebook and access the notifications. On the code page, select "Need Another Way to Confirm That It's You?" To do that, open Facebook and sign in using your login credentials. ![]() This way, you don't need a code to be able to access your account. If you're logged in to your Facebook account on another device, like a phone or tablet, use that device to approve your login request from your current device. Approve Your Facebook Login From an Authorized Device Once you've obtained the code using either way, enter it on the login screen, and you'll have access to your account.
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